We do not charge any cancellation fee for booking requests in progress. However once your booking is final, i.e. we have sent you the BOOKING CODE to the email address provided during your booking process, cancellation fees may apply.
Please note that no refunds will be made for no-shows or early check-out.

How to cancel your booking?

You may submit your notification of cancellation by email or by fax. Please be advised that we will not accept any cancellation requests by phone.
Cancellations must show your BOOKING CODE and email address you originally used to make your booking. Cancellations are ONLY valid if you receive and email from us confirming receipt of your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email please do contact us IMMEDIATELY.

Cancellation Policy

- Cancellation prior 14 days proceeding your check-in date or unless started otherwise, a one time administration fee of 5% based on your room rate (for the duration of your entire stay ) shall be charged to your credit card with a minimum fee of USD 35.
- 50% of your room rate for your entire duration stay for any cancellation within 14 days prior to arrival date, cancellation fee varies with the hotel concerned and season i.e. Normal season, High Season July – August, Peak Season December – January.
- In case you stay only one night the full amount will be charged.
- No refunds for no-shows or early check-out.

Disclaimer

We are not responsible for any transaction that is declined based upon a credit card/debit card that is declined by the issuing company or if, for any reason, the credit card/debit card billing address and/or credit card verivication number cannot be verified in a timely manner, or are we responsible for any changes in rate or any other charges that may occur during our verification process.

Need more information?

Please contact us at any time, our Reservation Staff can be contacted by email, online chat, phone or fax.
If you should need to contact us by online chat, phone, or Fax, please state your BOOKING CODE when you already have it. The BOOKING CODE will help us retrieve the current status of your booking process.